Questions & Answers

                                                          

Why would I use your service instead of a renting a dumpster?
The Junk Moovers will provide all the loading and clean up for you. We only charge you for the volume of materials we put in our truck as opposed to a rented dumpster where you are charged a flat fee for the dumpster regardless of how many items are placed in it.

Let us help you avoid other people filling up your dumpster overnight if your job is not completed in one day. Not to mention the complaints from your neighbors because the dumpster remained in front of your property long than expected (eye sore). We can help you prevent having to file for a permit and meeting city/county requirements.

We make garbage removal, junk removal, trash removal, and waste removal easy.

How do you dispose of the junk you haul away?
Most of the materials that we haul away goes to recycling centers and city transfer stations. Some materials are donated to charities and people in need. What we cannot donate goes straight to your local dumping facilities.

Q) What is Junk Moovers
A) We remove junk fast and efficiently from residential and commercial properties. Our rates include a team of two, loading up at the end of the job and all disposal fees. Included in our range of junk removal services is house clearance, office clearance, garden clearance and general waste disposal, but we are not a skip hire!

Q) What type of things do you remove?
A) We will remove almost anything imaginable, provided it can be lifted by two people and is not hazardous. We can not remove obviously hazardous materials, including paint, noxious chemicals, solvents, motor oils, petrol cans, gas bottles, old tires, asbestos, vehicle batteries, medical or biological waste, or any toxic substances. On the other hand, there are certain items that are technically classified as hazardous (on the basis of how the need to be disposed of) which we can collect. For example, computer monitors and fridges or freezers. However, because these items have to be disposed of separately and the disposal costs are higher, we add a supplement charge to your bill. If you are unsure about whether your junk is or is not hazardous and whether we can collect it, please call us before for clarification.

Q) Why can’t you take hazardous waste?
A) We are not licensed or insured to carry hazardous materials. Call your local recycling or waste management hotline for further assistance.

Q) Are you insured & licensed to do this work?
A) Yes. Our trucks and drivers are fully insured to do this work, including cover against any damage caused to a clients property when removing junk from
the premises.

Q) Are you licensed to do this work?
A) Yes. We are licensed by the environment agency to carry waste and also by the department of Transport to operate heavy goods vehicles.

Q) Why do you charge?
A) Our team loads your junk in to the truck, cleans up and takes it to the tip. When we get to the tip, we are charged according to the weight of material disposed of. Our charges reflect those disposal costs and also the expense of employing staff and running our trucks.

Q) How do we charge?
A) In general we charge by volume (i.e. how much of our truck is taken up with you junk). However if your material is particularly heavy (e.g. concrete)
we charge based on weight.

Q) Why can’t you give me an exact price over the phone?
A) Our rates are based on the amount and type of junk being removed. Until we see what is to be removed, we can’t give you an exact price. Once at the premises, but before starting a job, our team will review the materials to be removed and provide you with an obligation free estimate of how much the job
will cost.

Q) How much notice do you require?
A) Try to give us as much notice as possible to ensure your junk collection can be scheduled for a time most convenient to you. Nevertheless, if you need a job doing urgently, we can often arrange a pick-up within 24hrs of your call.

Q) Why are appointments booked in two-hour windows?
A) To allow for unforeseen circumstances, such as traffic or jobs that were larger than expected, appointments are booked in two-hour slots. The truck team will call 15 to 30 minutes before arrival and give a firm arrival time.

Q) Do I have to be at the property to have the job done?
A) Not always. Provided we can access the junk from the road and we have your card details before hand, we will call you once on site with an exact quote and then process your card payment remotely on completion. Equally account customers often arrange for collections to occur without someone on site and we simply invoice you, following completion of the job. Repeat customers do not need to be present as long as we already have your payment details on
our system.

Q) What equipment does your truck come with?
A) A team of two strong, efficient people with shovels, brooms, dust sheets, rubble bags, buckets, a hoover, shoe covers, tools and a sack trolley.

Q) Will you make a mess of our paintwork and leave muddy footprints on our carpets?
A) We’ll try our utmost not to! To minimize the chance of dirtying the inside of your property, as well as using dust sheets, our drivers always wear clean uniforms (we carry spare ones) and for really rainy days, we use plastic shoe covers to avoid traipsing mud around the house. Often our trucks come fitted with onboard hand washing facilities so our drivers can wash their hands between jobs and we always sweep up thoroughly at the end of the job. In the unlikely event that we do damage your property when removing junk, rest assured we are fully insured and we will arrange for any repairs immediately.

Q) What do you do with the junk?
A) The majority goes to recycling depots and licensed transfer stations. Where practicable, we look to reuse items by donating them to local charities, passing them on to employees or selling them via auction houses.

Q) Why use your service instead of a huge dumpster?
A) We do the loading and clean up for you and our charges reflect only the volume of junk we remove. With skip hire you have to pay for the entire volume of the skip, regardless of how much you fill. There is also the added hassle of having to apply for a skip hire permit in advance and the fact that you have to do all the loading and cleaning up yourself. On top of all that, you usually have to put up with neighbors using your skip to dump their own junk as well!

 

 

 

 

Who are our customers?

• Homeowners

• Renters

• Friends

• Family Members

• Employees

• Real Estate Agent / Broker

• Property Managers

• Home Improvement Contractors

• Construction Project Managers

• Public Adjustors

• Insurance Restoration Companies

• Elder Law Lawyers

• Guardians

• Home Care Service

• Home Attendant Service

• Senior Centers

• Churches Ministers

• Store Front Leasers

• Probate Personal Representative

• Estate Executors

• Other   

 

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Why do they need our service?

• Estate clean out

• Move in /out

• Renovation

• Fire damage clean ups

• Construction clean ups

• Selling your home

• Removing clutter

• Eviction clean out

• Fire violation

• Flood damage clean ups

• Yard  debris

• Mold infestation

• Very soiled apartment

     

 

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Where do we provide services?

• Basements

• Attics

• Garages

• Storage space

• Warehouses

• Store fronts

• Schools

• Churches

• Restaurants

• Crawl space

• Factories

• Buildings

• Back yards

• Front yards

• Curbs

 

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What do they want us to remove?

•  Appliances

Freezers

Refrigerators

Washers & Dryers

•  Furniture

Beds

Chairs

Couches

Dressers

Fish Tanks

Futons

Mattresses

Sofas

Tables

•  Office

Books & Binders

Computers

File Boxes

File Cabinets

Magazines

Newspapers

Printers

Shelving Units

•  Outdoors

Pallets & Crates

Pool & Deck

Shed & Storage Units

Trash

Yard Rubbish

•  Miscellaneous

Boxes

Exercise Equipment

Spoiled Food

Tires

Used Clothes